Terms of Service

01The agreement

These terms are an agreement between you and BanqrollHQ LTD (“Banqroll”, “we”, “us”) for your use of the Banqroll mobile apps, website and related services (the “Service”). By creating an account or using the Service, you accept these terms and our Privacy Policy.

If you use Banqroll on behalf of a business, you confirm you are authorised to accept these terms for it.

02What Banqroll is, and isn't

Banqroll is personal financial management and collaboration software. It helps you record, organise, share and understand your money.

• Banqroll is not a bank and does not hold your money. Where a banking feature is offered, it is provided by a regulated partner (see section 7), and that partner’s terms also apply.
• Banqroll does not give financial, investment, tax or legal advice. Insights, forecasts, health scores and answers from Ask are information to help you decide, not recommendations. Consider getting professional advice before making significant decisions.

03Your account

• You must be at least 18 (or the age of majority where you live) and able to enter a binding contract.
• Give accurate information and keep it up to date.
• Keep your password and PIN private. You are responsible for activity on your account, except where caused by our failure.
• Tell us straight away at support@banqroll.com if you think your account has been accessed without your permission.
• One person per account. Don’t share your login; use wallet sharing instead.

04Sharing and roles

You can invite other people to a wallet, budget or goal and give each of them a role. When you do:

• you decide what they can see and do, and you are responsible for the access you grant;
• actions they take within their role, such as adding, editing or deleting records, are their actions, but they affect your shared records;
• you can change or remove anyone’s access at any time, and removal is immediate;
• changes on shared accounts are recorded in a change log that only the account owner can read;
• only invite people who have agreed to be invited, and only share information you are entitled to share.

If someone shares a wallet with you, use it only within the role you were given and for the purpose it was shared.

05AI features

• Statement import, automatic sorting and Ask use AI. AI can make mistakes: extracted rows, categories and answers may be incomplete or wrong.
• Review imported rows before saving them. Ask shows the transactions behind its answers so you can check them.
• Don’t rely on AI output as the only basis for financial, tax or legal decisions.
• AI features may be limited by your plan, for example through a monthly allowance of AI credits.

06Currencies and exchange rates

Exchange rates shown in Banqroll come from a third-party rate source or are set by you. When you record a transaction in another currency, the rate used is saved with it and is not recalculated later. These rates are for record-keeping only. They are not an offer to exchange money and may differ from the rate your bank or a payment provider applies.

07Bank linking and spending accounts

These features are available in selected countries only (currently Nigeria).

• Bank linking is provided through Mono. It gives Banqroll read-only access to account information. We do not control your bank or Mono, and we are not responsible for delays, gaps or errors in the data they provide.
• Spending accounts and transfers are provided by VFD Microfinance Bank, which holds the funds. Opening one requires identity verification. Transfers need your PIN, and any fee is shown before you confirm. Once a transfer is confirmed it may not be reversible; check the recipient and amount carefully.
• By using these features you also agree to the partner’s terms, which we will show you before you start.

08Plans, payments and cancellation

• Banqroll has a free plan and paid plans. What each includes is shown in the app before you buy.
• Paid plans renew automatically at the end of each billing period until you cancel.
• Purchases made through the App Store or Google Play are billed and managed by Apple or Google, under their terms. Cancel and request refunds through your store account settings.
• Web payments, where offered, are processed by Paystack. Cancel in the app at any time; you keep access until the end of the paid period.
• Free trials convert to a paid plan unless cancelled before the trial ends.
• We may change prices. We will tell you in advance, and the change applies from your next renewal.
• Except where the law or the store’s policy requires otherwise, payments are not refundable for partial periods.

09Acceptable use

You agree not to:

• use Banqroll for anything illegal, including fraud, money laundering or financing terrorism;
• upload content you have no right to use, or that contains malware;
• access accounts, wallets or data you have not been given access to;
• probe, scan, overload or interfere with the Service, or bypass its security or role checks;
• copy, resell, reverse engineer or build a competing product from the Service, except where the law allows it;
• use automated means to access the Service other than features we provide for that purpose.

10Your data and content

You own the records, files and other content you put into Banqroll. You give us permission to store, process and display it only to provide and improve the Service for you and the people you share with, as described in the Privacy Policy.

You can export your transactions from the app. Keep your own copies of anything important.

11Our software and brand

The Service, including its software, design and the Banqroll name and logo, belongs to us or our licensors. We give you a personal, non-transferable, revocable licence to use the apps for as long as these terms apply. If you send us feedback, we may use it without obligation to you.

12Availability and changes

We work to keep Banqroll available and accurate, but we don’t promise it will be uninterrupted or error-free. Features may vary by country and plan. We may add, change or remove features; if we remove something material from a paid plan, we will tell you in advance.

13Closing your account

You can stop using Banqroll and ask us to delete your account at any time by contacting support@banqroll.com. Cancel any store subscription separately in your store settings. Close any spending account with the partner first, and withdraw your balance.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect other users. Where reasonable, we will give you notice and a chance to export your data.

14Disclaimers and liability

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties, including fitness for a particular purpose.

To the extent the law allows, we are not liable for:

• indirect or consequential losses, or lost profits, savings or opportunities;
• decisions you make based on information, insights or AI output in Banqroll;
• actions taken by people you have shared access with, within the role you gave them;
• the acts, omissions or downtime of banks, partners, app stores or payment providers.

Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or ₦50,000. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

15Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Before starting formal proceedings, contact support@banqroll.com so we can try to resolve the issue. Disputes will be handled by the courts of the Federal Capital Territory, Abuja, unless the law of your country gives you the right to bring a claim where you live.

16Changes to these terms

We may update these terms. We will revise the effective date above and, for material changes, notify you in the app or by email before they take effect. If you keep using Banqroll after that, the new terms apply. If you don’t agree, you can close your account.

17Contact

BanqrollHQ LTD, Wuse, Abuja, Nigeria. Email: support@banqroll.com.